Agent communications

You can also chat with your agents through other communication channels, Slack, Microsoft Teams, WhatsApp, and email.

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Chat through other channels

Connect a channel once for your organization under Settings → Agent Chat Channels, then turn it on for the agent in its Communication section.

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Slack

1. Connect: install the QX Slack app into your workspace via Settings → Agent Chat Channels. This is done once for the organization, and QX is ready to message right away.
2. Turn it on: to chat with a custom agent other than QX, open that agent’s Communication section, choose Enable Slack bot, and follow the steps to set it up.
3. Chat: message the bot in Slack. Your teammates can talk to it there too.

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Microsoft Teams

1. Connect: install the QX Teams app from Settings → Agent Chat Channels.
2. Chat: message your agents inside Teams.

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WhatsApp

1. Connect: save and validate your phone number in Settings → Agent Chat Channels (or your Account settings).
2. Turn it on: enable WhatsApp for the agent in its Communication section.
3. Chat: message the QX WhatsApp number. The agent replies only to the number you saved.

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Email

1. Connect: every organization gets agent email on the QX agent domain automatically.
2. Turn it on: enable email for the agent and choose its alias (e.g. research@…).
3. Chat: email the agent a task and it replies in the thread. It responds only to your registered email address.